Contact Us

At nvsdides.com, we value your questions, feedback, and concerns—our customer support team is here to ensure your shopping experience is seamless from start to finish.

How to Reach Us


  • Email Support (Preferred): support@nvsdides.com

    We respond to all emails within 24–48 business hours (Monday to Friday, 9:00 AM – 6:00 PM HKT; excluding weekends and Hong Kong public holidays). For order-specific inquiries, please include your order number and full name for faster assistance.
  • Live Chat: Access the live chat widget on our website (available 10:00 AM – 7:00 PM HKT, Monday to Friday) for real-time help with product questions, order tracking, and shipping updates.
  • Mail: nvsdides.com Customer Service, 662 Tung Ka Chau Road, Southern District, Hong Kong

What We Can Help With


  • Product details (material specifications, size guides for slippers, care instructions)
  • Order status and tracking information
  • Shipping, return, and exchange requests
  • Bulk/gift order customization
  • Privacy and account-related issues

We strive to resolve all issues to your satisfaction and welcome any suggestions to improve our products and services.