Shipping & Returns

Effective Date: 03/06/2026

This Shipping & Returns Policy applies to all orders of nvsdides.com open-toe house slides and cotton slippers shipped from Hong Kong to addresses within the United States. By placing an order on our Site, you agree to the terms outlined below.

Part 1: Shipping Policy

1. Shipping Eligibility

We only ship to valid street addresses in the United States (including Alaska and Hawaii). We do not ship to PO boxes, APO/FPO addresses, or U.S. territories (e.g., Puerto Rico, Guam).

2. Order Fulfillment

All orders are processed and fulfilled from our authorized warehouse in Hong Kong.

Fulfillment Time: 1–3 business days (Monday to Friday, excluding Hong Kong public holidays). This time includes product inspection (critical for slipper quality), packaging, and handoff to our shipping partner.
Fulfillment Notifications: You will receive an email with a tracking number once your order has been shipped.

3. Shipping Methods & Transit Times

We partner with reputable global shipping carriers to ensure reliable delivery to the U.S. All transit times are estimates and do not include customs clearance (1–3 business days, typically automated) or unforeseen delays.

Shipping Method	Cost	Transit Time (from shipment)	Eligibility
Standard Shipping (Registered Airmail + USPS Final Delivery)	Free (for all orders)	10–20 business days	All U.S. addresses

4. Customs, Duties, and Taxes

All orders to the U.S. are shipped on a DDP (Delivered Duty Paid) basis. No additional customs duties, import taxes, or brokerage fees will be charged to you upon delivery. These costs are fully included in your order total at checkout, so you pay exactly what is listed with no hidden fees.

5. Shipping Delays

While we strive to meet the estimated delivery times, delays may occur due to:

Peak shopping seasons (e.g., Black Friday, Christmas, Chinese New Year)
U.S. customs processing (rarely causes significant delays)
Severe weather, carrier disruptions, or logistical issues

We will notify you promptly if a delay affects your order and provide updated tracking information when available.

6. Lost or Damaged Shipments

Lost Shipments: If your order is marked as shipped but not delivered within 30 days of the shipment date, contact our support team. We will initiate an investigation with the shipping carrier and issue a replacement or full refund within 7–10 business days of confirming the loss.
Damaged Shipments: If your slippers arrive damaged (e.g., torn fabric, broken sole), contact us within 48 hours of delivery with photos of the damage and your order number. We will arrange for a free replacement or full refund (no return required for damaged items).

Part 2: Returns Policy

1. Return Eligibility

We accept returns for a full refund or exchange within 30 days of the delivery date (as confirmed by USPS/DHL/FedEx tracking) if:

The slippers are unused, unworn, and in their original condition (no stains, scuffs, or damage).
The original packaging, tags, and accessories (e.g., shoe bags) are included.
The return is not for customized items (if applicable) or items marked “Final Sale.”

2. Return Process

Request a Return Authorization (RA): Contact our support team at support@nvsdides.com with your order number and reason for return. We will issue an RA number within 24 business hours.
Ship the Item Back:
- For defective/incorrect items: We will provide a prepaid U.S. return label. Ship the item to the provided U.S. return address:
  
  Returns Department, nvsdides.com, 123 Main St, Los Angeles, CA 90001, U.S.A.
- For change-of-mind returns: You are responsible for the return shipping cost. Use a trackable shipping method and ship to the same U.S. return address listed above.
Inspection & Approval: We will inspect the returned slippers within 5–7 business days of receipt. We will notify you via email once the return is approved or rejected (rejections may occur if the item is worn, damaged, or missing original packaging).
Return Shipping Responsibility：If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

3. Refunds & Exchanges

Refunds: Approved refunds will be issued to your original payment method within 3–5 business days. Refunds include the full product price and original shipping cost (for defective/incorrect items); change-of-mind returns exclude original shipping costs.
Exchanges: If you request an exchange (e.g., a different size or style), we will process the exchange once the returned item is approved. Exchanged items are shipped via Standard Shipping for free.